RETURNS & REFUNDS
If you are not completely happy with your online purchase you can return it to us, within 4 days of receipt. Follow these steps to return your online purchase:
Contact us email@example.com to notify us that you would like to return your purchase. Please include your order number and the product code of the product you would like to return. Your order number can be found in the Order confirmation email or in the Dispatch confirmation email. If you are a registered customer, it can also be found in your email.
- If the product is damaged we will ask you for images and we will then refund the value of the damaged product to your original method of payment or send you an exact replacement product. We cannot send you a different product as a replacement. Please contact our Customer Service team at firstname.lastname@example.org and they will be happy to help you with all the instructions you need.
- If you no longer want an unopened/unused product (within 4 days of receipt), we will refund the value of the returned product to your original method of payment (returns postage to be paid by the customer). Please contact our Service team at email@example.com and they will be happy to help you with all the instructions you need.
We will email you to let you know when your refund or your replacement order has been processed. It may take up to 7 days for the refund to show in your account.
If you experience any difficulties with the online returns process please Email firstname.lastname@example.org